General Terms and Conditions

1. Provider and scope

These General Terms and Conditions apply to orders placed via the Rutimo online shop.

Provider and contracting party:

Rutimo
Owner: André Mentlen
Elfenweg 1
8038 Zurich
Switzerland

Email: [email protected]

Deviating customer terms apply only if expressly agreed in writing. Mandatory statutory consumer rights remain unaffected.

2. Offer

Rutimo offers digitally created and partly personalized weekly plans, activity cards, cut-out sheets and – where enabled in the shop – routine plans, household plans and comparable digital products.

Products are generally provided as PDF files. Exact content, file format, page format and scope follow from the relevant product description.

Products are not shipped as printed goods by post unless expressly stated otherwise in the product description.

3. Personalization

Depending on the product, customers may enter their own details and choose design elements. This may include names, activities, routines, colours, symbols and other plan content.

Customers are responsible for checking their inputs before completing the order. Input errors can be corrected via the available editing functions before submitting the order.

Rutimo may make technically necessary adjustments to line breaks, font sizes, spacing or element positioning, provided the content and agreed character of the product are preserved.

Customers confirm that they are entitled to use the names, texts, images and other content they enter and that doing so does not infringe third-party rights.

Unlawful, offensive, discriminatory or otherwise impermissible content must not be entered.

4. Conclusion of contract

Product presentations in the online shop do not constitute a binding offer.

The customer selects the desired product, personalizes it and places a binding order by activating the correspondingly labelled order button.

Essential product information and the total price are shown before the order is completed.

The contract is formed when Rutimo confirms the order by email or begins creating or providing the ordered digital product.

The order confirmation is sent to the email address provided by the customer, where an email address was provided.

5. Prices

The total price shown in the ordering process applies.

All prices are displayed in the currency shown in the ordering process. Any legally due VAT is shown in the price or ordering process where applicable.

Rutimo charges no shipping fees for downloads. Costs for internet access, devices, software, paper, printers or print services are borne by the customer.

6. Payment

Available payment methods are shown in the ordering process. Payment may be processed via Stripe and the payment methods offered there.

Rutimo may make provision of the product dependent on successful payment confirmation.

If a payment fails or is later reversed, Rutimo may block access to files that have not yet been downloaded.

7. Provision

After successful payment and completion, the digital product is provided as a download. The download may be available directly on the website or via a link sent by email.

Automatically created products are generally provided immediately after processing is complete.

Customers are responsible for providing a correct email address when requesting email delivery, and for downloading the product in good time.

The download link generally remains valid so the product can be downloaded again. Rutimo may limit validity and download count for technical or security reasons and will communicate this in the ordering process or by email.

For technical issues, contact Rutimo at [email protected].

8. Technical requirements

Opening the products requires a device with suitable software for viewing PDF files.

Printing requires a suitable printer or print service. Print quality depends among other things on the device, paper, printer, colour profile and print settings used.

Minor differences in colour and appearance between screen view and printout may occur for technical reasons.

9. Usage rights

Upon full payment, the customer receives a simple, non-transferable right to use the purchased product for private purposes.

The customer may store the file and print a reasonable number of copies for their own household.

In particular, the following are not permitted:

• Resale or sub-licensing
• Passing the digital file on to third parties
• Publishing on the internet or social networks
• Providing in download groups or file-sharing forums
• Commercial reproduction
• Use as one's own sales product or template
• Removal of notices referring to Rutimo or other rights holders, where such notices exist

Use in schools, daycare centres, therapeutic institutions or other organisations is only permitted if the relevant product includes a corresponding licence or Rutimo has consented in writing.

Mandatory statutory usage rights remain unaffected.

10. Copyright

Designs, illustrations, texts, symbols, layouts and files provided by Rutimo are protected by copyright or other intellectual property rights.

Personalizing a product does not transfer copyright or other protective rights to the customer.

Rights in the customer's own content remain with the respective rights holder. The customer grants Rutimo the usage rights required to create and provide the ordered product.

11. Withdrawal and cancellation

For customers with habitual residence in Switzerland, online purchases generally do not carry a general statutory right of withdrawal. Rutimo does not grant an additional voluntary right of withdrawal unless stated otherwise in the product description.

Consumers with habitual residence in Germany have the statutory withdrawal rights. Details are set out in the separate withdrawal information.

For digital content, the right of withdrawal may expire when provision begins if the customer has previously expressly consented to Rutimo beginning performance before the withdrawal period ends and has acknowledged that they thereby lose the right of withdrawal.

Merely including this rule in these terms does not replace the required express consent in the ordering process.

Statutory rights in the event of a defective or non-conforming file remain unaffected.

12. Defects and corrections

Rutimo provides the digital product with the agreed characteristics.

If the file is technically damaged, unavailable or substantially differs from the confirmed order, the customer should contact Rutimo with the order number and a description of the problem.

Rutimo may first provide a corrected file or a new download link. Mandatory statutory customer claims, in particular consumer rights for defective digital products, remain unaffected.

Errors based solely on incorrect or incomplete customer inputs do not constitute a product defect.

13. Liability

Rutimo is liable without limitation for damage caused intentionally or by gross negligence and for damage arising from injury to life, body or health.

In the event of slightly negligent breach of a material contractual obligation, liability is limited to the typically foreseeable damage, to the extent such limitation is legally permitted.

Otherwise, liability for slightly negligent damage is excluded to the extent legally permitted.

Rutimo is not liable for problems caused by unsuitable devices, software, printers, print settings, paper types or internet connections of the customer.

Mandatory statutory liability provisions and consumer rights remain unaffected.

14. Data protection

Information on the processing of personal data is set out in Rutimo's privacy policy.

15. Applicable law

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their habitual residence.

For business customers, Zurich is the exclusive place of jurisdiction to the extent legally permitted. For consumers, the statutory places of jurisdiction apply.

16. Final provisions

If any provision of these terms is or becomes invalid, the remaining provisions remain unaffected. Statutory provisions replace the invalid provision.

For each order, the version of these terms incorporated at the time the order was concluded applies.